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Automate811 is a software platform that automates the management of 811 tickets after they are created in your state's 811 system. It tracks active tickets, handles renewals, allows tickets to be shared, manages remark requests, stores photo proof, and alerts you when action is needed—so nothing falls through the cracks.

Minimal. Automate811 runs mostly in the background. We provide a simple dashboard for status and proofs, plus email summaries your team already uses.

State 811 systems are where tickets are created. Automate811 does not replace them. Instead, Automate811 monitors, manages, and automates what happens next—including renewals, documentation, and compliance tracking—tasks that are typically manual, repetitive, and easy to miss.

Setup, training, and dedicated customer support are included in all Automate811 plans.

Automate811 helps contractors avoid expired or missed tickets, reduce manual renewals and follow-ups, centralize ticket history and recorded actions, improve compliance and audit readiness, and save time managing large volumes of tickets.

We flag exceptions, retry where possible, and alert your team immediately for anything requiring a decision.

Onboarding is guided and hands-on. All Automate811 clients get the option to schedule a complimentary onboarding session. The Automate811 team helps configure the system to match your ticket volume and workflow. An onboarding session takes one hour as we get the system set up perfectly for your company.

No. Auto-extend rules drive the automations. PMs only handle edge cases (scope changes, holds, or if a ticket reaches maximum extension allowance of 150 days).

Ticket syncing from the state system can take up to 15 minutes. Most customers are fully operational within that short time frame.

All Automate811 plans come with a 45-day money-back guarantee. If you're not happy with Automate811 within the first 45 days, you can cancel and get your money back.