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Automate811 is a software platform that automates the management of 811 tickets after they are created in your state's 811 system. It tracks active tickets, handles extensions, allows tickets to be shared, manages remark requests, stores photo proof, and alerts you when action is needed—so nothing falls through the cracks.

No. Importing, viewing, and sharing tickets is always free. The only per-action charge is when the Automate811 system processes an extension or remark on your behalf. If you extend a ticket directly through JULIE yourself, there's no charge from us.

Minimal. Automate811 runs mostly in the background. We provide a simple dashboard for status and proofs, plus email summaries your team already uses.

State 811 systems are where tickets are created. Automate811 does not replace them. Instead, Automate811 monitors, manages, and automates what happens next—including extensions, documentation, and compliance tracking—tasks that are typically manual, repetitive, and easy to miss.

JULIE caps extensions at 150 days. When a ticket approaches that limit, Automate811 flags it in your dashboard and sends you a notification so you know to resubmit a new ticket through JULIE. Auto-extend will not attempt to extend past the limit—and the new ticket you submit will automatically sync back into your dashboard once it's created.

We flag exceptions, retry where possible, and alert your team immediately for anything requiring a decision.

Yes. It doesn't matter how you submit your tickets—whether you call them in, use JULIE's portal, or use Remote Ticket Entry. JULIE associates every ticket with your company name, so they all sync into your Automate811 dashboard automatically regardless of how they were created.

No. Auto-extend handles extensions in the background once you turn it on. PMs only step in for edge cases—like scope changes, job holds, or when a ticket hits the 150-day extension limit and needs to be resubmitted as a new ticket.

Every Automate811 customer is fully set up and operational the same business day. All plans include a complimentary onboarding session where we configure the system to match your workflow and get your team up and running.

All Automate811 plans come with a 90-day money-back guarantee. If you're not happy within the first 90 days, you can cancel and get your money back. No questions asked.