Privacy Policy

Automate811

Effective Date: [1/1/2026]
Last Updated: [1/1/2026]

Automate811 (“Automate811,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use Automate811.com and any related websites, dashboards, applications, products, or services (collectively, the “Service”).

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected:
 Through the Automate811 website and application
 Through customer accounts and subscriptions
 Through communications with us (email, support, sales)
 Through integrations and third-party services used in connection with the Service

This Policy does not apply to third-party websites or services linked to or integrated with the Service.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:
 Create an account
 Purchase or subscribe to the Service
 Submit support requests
 Upload content or documentation
 Communicate with us

This may include:
 Name, company name, job title
 Email address, phone number
 Billing address and payment details (processed via Stripe)
 Login credentials
 Communications and correspondence
 Any information submitted through forms or uploads

2.2 Customer Data (Operational Data)

As part of providing the Service, we may collect and process Customer Data on your behalf, including:
 811 ticket numbers and related metadata
 Job site information
 Status updates and workflow records
 Photos, timestamps, notes, and logs uploaded by users
 Alerts, renewal data, and activity history
Customer Data remains the property of the Customer. Automate811 processes Customer Data solely to operate and improve the Service.

2.3 Automatically Collected Information

When you use the Service, we may automatically collect:
 IP address
 Device type, browser type, operating system
 Usage data (pages viewed, features used, timestamps)
 Log files and diagnostic data
 Cookies and similar technologies (see Section 6)

3. How We Use Information

We use information to:
 Provide, operate, and maintain the Service
 Process subscriptions, payments, and billing
 Authenticate users and manage accounts
 Deliver alerts, notifications, and communications
 Respond to inquiries and support requests
 Improve performance, features, and user experience
 Monitor usage, security, and fraud prevention
 Comply with legal obligations and enforce our Terms of Service

We do not sell personal information.

4. Legal Bases for Processing (Where Applicable)

Depending on jurisdiction, we process personal information based on one or more of the following:
 Performance of a contract (providing the Service)
 Legitimate business interests
 Compliance with legal obligations
 Consent, where required

5. How We Share Information

We may share information only as described below:

5.1 Service Providers

We may share information with trusted third parties that help us operate the Service, such as:
 Payment processors (e.g., Stripe)
 Hosting and cloud infrastructure providers
 Email and SMS delivery providers
 Analytics and monitoring services
 Customer support tools

These providers are authorized to use information only as necessary to perform services on our behalf.

5.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid legal requests,
including subpoenas, court orders, or government inquiries.

5.3 Business Transfers

If Automate811 is involved in a merger, acquisition, financing, or sale of assets, information
may be transferred as part of that transaction, subject to this Privacy Policy.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:
 Maintain session state
 Improve functionality
 Analyze usage trends
 Enhance performance and security

You may control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Service.

7. Data Retention

We retain information only as long as necessary to fulfill the purposes outlined in this Policy, including:

 During an active subscription
 For a limited period after cancellation to allow data export or recovery
 As required to comply with legal, accounting, or regulatory obligations

Customer Data may be deleted after 30 days following account termination, unless otherwise
required by law.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to
protect information from unauthorized access, disclosure, alteration, or destruction.
However, no system is completely secure. We cannot guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have rights to:
 Access your personal information
 Correct inaccurate information
 Request deletion of personal information
 Restrict or object to certain processing
 Request data portability (where applicable)

Requests may be submitted to support@automate811.com. We may require verification of identity.

10. B2B Data & Authorized Users

Automate811 operates as a business-to-business (B2B) platform.
If you are an authorized user of a Customer account, your information may be controlled by the Customer. Requests regarding Customer-controlled data should be directed to the account owner or administrator.

11. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Links & Integrations

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those third parties.

13. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and post the revised version on the website. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Automate811
Email: support@automate811.com
Support: support@automate811.com
Address: 3839 McKinney Ave.
Suite 155-5051
​Dallas, TX 75204